Shipping Policy
At Adultoys USA, we aim to provide reliable shipping services to ensure you receive your orders promptly. Please review our shipping policy below for detailed information.
1. Shipping Time
Our Processing time is 1-2 Business Days, during this time we pack and prepare your package for shipment. We offer a standard shipping timeframe of 3–6 Business Days for all orders. Shipping times may vary depending on your location and the availability of products. This means it will take approximately 4–8 Business Days to receive your shipment.
2. Potential Delays
While we strive to meet the 4–8 Business Days timeframe, shipping may be delayed due to unforeseen circumstances such as:
- Customs clearance
- Natural disasters
- Public holidays
- Courier service disruptions
If your order is delayed, we will notify you as soon as possible with an updated delivery estimate.
3. Order Tracking
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the progress of your shipment. You can also Track your order here and by going to the track your order page.
4. Shipping Costs
Shipping costs are calculated based on your location and the weight of your order. The final shipping fee will be displayed at checkout.
5. International Shipping
For international orders, customs fees and import duties may apply. These charges are the responsibility of the customer and are not included in the shipping costs.
6. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at info@adultoys.us within 48 hours of delivery. We will work with the courier to resolve the issue and, if necessary, arrange for a replacement or refund.
7. Contact Us
For any shipping-related inquiries, please feel free to contact us at info@adultoys.us